Rimpact Components LTD

Registered Address: Unit 7, Caxton Business Park, Crown Way, Warmley, Bristol, BS30 8XJ, United Kingdom

Customer Service Contact: customerservice@rimpactmtb.com

General & Privacy Contact: admin@rimpactmtb.com

Website: www.rimpactmtb.com

1. General Provisions & Governing Law

1.1 Ownership: This website is operated by Rimpact Components LTD ("Rimpact", "we", "us", or "our").

1.2 Applicability: By visiting our site or purchasing products from us (Direct-to-Consumer "DTC" or Business-to-Business "B2B"), you agree to be bound by these Terms and Conditions.

1.3 Governing Law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

1.4 Jurisdiction: You and Rimpact Components LTD agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim. If you are a direct consumer residing outside of England and Wales, nothing in these terms shall deprive you of the protection afforded to you by mandatory statutory consumer protection laws in your home country.

2. Orders, Shipping, Customs & Duties

2.1 Order Processing: Orders placed via rimpactmtb.com are subject to acceptance and stock availability.

2.2 Direct-to-Consumer (DTC) International Shipping:

• For direct retail customers shipping internationally, prices paid at checkout are Inclusive of Duties and Taxes (DDP) where specified, or collected at purchase. Direct consumer packages will not incur unexpected delivery tax fees or customs processing holds upon arrival.

2.3 Business-to-Business (B2B) International Orders:

• Commercial and dealer orders placed on B2B terms ship Delivered Duty Unpaid (DDU / DAP) unless explicitly agreed otherwise in writing.
• B2B buyers are strictly responsible for all local import VAT, custom duties, tariffs, and clearance charges imposed by the destination country’s customs authority.

3. Returns & Refunds Policy (Direct Purchases)

3.1 Return Window: Our return policy lasts 30 days from the date of delivery for items purchased directly from rimpactmtb.com. If 30 days have passed since delivery, we cannot offer a refund or exchange, though you may contact customer service to discuss your situation.

3.2 Eligibility: To qualify for a return:

• Items must be unused, uninstalled, and in the exact condition received.
• Items must remain in their original packaging.
• Proof of purchase (order number or email receipt) is required.

3.3 Return Process:

• Do not send items back without authorization. You must contact customerservice@rimpactmtb.com first to obtain a Return Merchandise Authorization (RMA) reference number and shipping address.
• Return Shipping Fees: For returns due to a change of mind, incorrect size selection, or customer error, the buyer is responsible for paying all return shipping costs.
• Original Shipping Costs: Original shipping fees paid at checkout are non-refundable. The refund amount will reflect the purchase price of the item only.

3.4 Refund Processing:

• Once returned items are received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 7 to 10 business days.
• Items showing obvious signs of wear, physical damage, missing components not due to our error, or returned past 30 days are subject to partial refund or rejection.

3.5 Third-Party Retailers & Stockists:

• If you purchased Rimpact products through an authorized stockist or retail shop, your sale contract is with that retailer. All return and refund requests must be directed to the retailer under their store policy.

4. Limited Warranty Policy

Rimpact products are engineered for demanding off-road mountain bike applications. Warranties cover manufacturing defects and premature failure from the date of original purchase when installed and used strictly in accordance with product instructions.

Product Warranty Breakdown

Product CategoryWarranty DurationExclusions & Specific TermsRimpact Tire Inserts1 YearInserts are sacrificial by design to safeguard rims and tires. Warranty covers manufacturing defects only. Does not cover expected wear from impact, improper tire lever use, or faulty installation.TMD (Tuned Mass Damper)2 YearsCovers main assembly and housing against manufacturing defects. Excludes internal springs, which are designated wearable service items. Replacement springs are sold separately on our site.Chain Damper Products2 YearsCovers main structural hardware (Mounting Plate, Cover Plate, main fasteners). Excludes wearable parts (Chain Rings, Springs, Elastomers, Seals, and Bushes). Premature wear evaluated on a case-by-case basis. Void if unserviced or modified.

4.1 Warranty Exclusions: Warranty coverage is void if the product has been:

• Modified, altered, or altered structurally in any way.
• Used with non-genuine or incompatible third-party parts.
• Damaged due to improper installation, neglect, lack of routine maintenance, or crash impact beyond normal structural tolerance.

4.2 Submitting a Warranty Claim:

• Direct Purchases: Email customerservice@rimpactmtb.com with your order number, photos/videos of the issue, and a detailed explanation.
• Stockist Purchases: Contact the authorized stockist where you bought the item. The retailer will coordinate directly with Rimpact to inspect and resolve your claim.

5. Privacy Policy & Data Protection (GDPR)

5.1 Data Controller: Rimpact Components LTD acts as the Data Controller for personal data collected via rimpactmtb.com.

5.2 Information We Collect:

• Order & Account Data: Name, billing address, shipping address, payment confirmation details, email address, and contact telephone numbers.
• Technical Log Data: IP address, browser type, referring pages, timestamps, and cookie identifiers for site optimization and analytics.

5.3 Legal Basis for Processing: We process your personal data to perform purchase contracts, comply with legal obligations (tax and accounting), and support legitimate business operations.

5.4 Your Rights under UK GDPR & EEA Law:
You maintain the right to:

• Access, update, or request erasure of your personal data.
• Restrict or object to data processing.
• Receive a copy of your personal data in a structured, portable format.
• Withdraw consent at any time.

To exercise any of these rights, contact our Data Protection representative at admin@rimpactmtb.com.

5.5 Cookies: We utilize functional and analytical cookies to maintain your shopping cart, remember browser preferences, and analyze site performance. You can adjust or disable cookies through your web browser settings at any time.